As our region enters the next phase of re-opening, we are very happy to welcome you back to the office for an in-person appointment. We thank you for your patience during the past few weeks when we could not accommodate non-urgent office visits.
When making an appointment to be seen by your favorite provider, rest assured our first priority is your health and safety. We would like to update you on new protocols that assure you are seen in the safest possible environment. Our procedures are in strict compliance with guidelines from the CDC, and the Maryland and Montgomery County health departments, which we continuously monitor for updates. Everyone entering our office, including all patients and staff, are required to follow these measures.
Updated Appointment Protocols
After making your appointment and in order to limit your time in the office, we ask that you print and complete any necessary paperwork at home and bring it with you. If you are a new patient or you have not been seen in 2020, you can access those forms by clicking here. To update and verify your insurance information, we ask that you email pictures of the front and back of your insurance cards to firstname.lastname@example.org.
When you arrive for your appointment, our suite door is locked and you must ring the bell. You will be screened for Covid-19 symptoms and fever before entering (with a touchless thermometer pictured here). You must wear a mask at all times when in the office. When checking in at the reception desk, you will notice a large plexiglass sneeze guard has been installed. The waiting area has been reconfigured to promote social distancing, although we have reduced the number of patients being seen so your wait time will be minimal.
All clinical staff have received COVID-19 infection control training and they wear masks, eye shields, hair bonnets and shoe covers. You will find HEPA/UVC air purifiers in each exam room and the reception area that continually clean the air. All surfaces are continuously cleaned throughout the day with CDC- and EPA-approved disinfectants and the entire office is deep cleaned each evening.
You won’t see some of our wonderful office staff as Margrit and Kim are still working remotely, but feel free to leave them a message as they would love to hear from you!
The entire office appreciates your cooperation in following to these new safety measures. The upside of this crisis is that these improvements will become our new standard of care for infection control. Our team is committed to taking care of you in the safest possible environment. We look forward to seeing you!
Should you have any questions or concerns, please contact us at email@example.com.