Telehealth: safe, effective, affordable

Telehealth is an extremely effective and safe way to meet with your dermatologic health care provider. We are very pleased with the effectiveness of this new technologic tool in providing the highest quality care to existing and new patients. Virtually all insurance plans are accepting telehealth visits. 

Please click here to begin the process of making a Telehealth appointment.

We have created a short video tutorial to lead you through the steps of creating a patient profile and setting up your appointment.

Telehealth FAQs

Is a Telehealth visit covered by my insurance?

Yes. Medicare and most commercial insurance companies are covering Telehealth visits. We will submit your visit to your insurance company for payment. We are finding that many insurance companies are waving deductibles and co-pays for Telehealth visits during this health emergency. If you have specific questions about your coverage, you should contact your insurance company at the number found on your membership card.

What kind of dermatologic problems can be treated with Telehealth?

Telehealth is a tremendously powerful tool that allows us to effectively diagnose and manage many common conditions, while allowing you to stay in the protection of your home. Here is a list of some of the many conditions we can effectively treat via Telehealth:

  • a new or changing mole
  • rashes
  • acne
  • rosacea
  • hair loss
  • eczema
  • shingles
  • hives
  • poison ivy
  • nail abnormalities
  • warts

If you have a suspicious lesion we can determine if it can be tested remotely, painlessly, via a simple kit sent to your home. If medication is prescribed, we can communicate directly with your pharmacy.

I have a condition I’m unsure can be treated by Telehealth. What should I do?

We want to hear from you for whatever condition you are experiencing. If you are not sure Telehealth will be effective, please give our office a call to discuss. We want to hear from you!

How long a wait is there for a Telehealth appointment?

You can be seen as soon as today. Please click here to begin the process to set up an appointment.

What is the process to set up an appointment?

  1. We created a short video tutorial to lead you through the initial steps. Click here to watch the video.
  2. You create a patient profile on our DSCW Portal, where you enter your medical history, current medications and a summary of your current dermatologic issue.
  3. Once you complete the online profile process, a request is sent to our office for an appointment.
  4. Soon after, you will receive a call from our office to arrange a day and time for your Telehealth appointment.
  5. After that call, you will receive an email confirmation for your appointment.
  6. When you are getting ready for your appointment and setting up your computer or smartphone, this link walks you through the final steps of arranging your technology.

I have not been seen by your office before. Can I make an appointment?

Yes. We are seeing patients new to our practice. We ask that you provide as much medical history as possible when you complete your online profile.

How do I prepare for my Telehealth visit?

Read our Nurse Practioner, Kyleen Davis’, recent blog about how to get the most out of your Telehealth visit.

Is my private health information protected when using Telehealth?

Yes. We use a secure, HIPAA compliant Telehealth platform that protects your health information before, during and after your visit.

Can I have a cosmetic consultation via Telehealth?

Yes! You can meet with your favorite provider to review your regimen and gain advice for what you can do for your skin while you’re at home. Show us everything you’re using; we’ll advise on the best way to utilize what you have and give recommendations for what to add. As a bonus, you’ll receive 20% off any products purchased from our Online Store on the day of your visit. Click here to set up your cosmetic consultation via our Telehealth platform.

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